Question 1

How do we get started with a Meet & Greet?

Accepted Answer

We begin with a brief phone call after you submit our contact form to discuss your pet's specific needs. ​If we’re a good match, I will send you a link to our Time To Pet portal to complete the necessary paperwork and upload vaccination records. ​Once your profile is complete, we schedule an in-person meeting: ​For Walking/Sitting: I visit your home to learn your pet’s routine, leash locations, and entry access. ​For Daycare/Boarding: We schedule a "trial day" during one of our lighter sessions. This allows your dog to get comfortable and receive our full focus before being introduced to our full group of guests. ​All vaccinations and releases must be finalized in the portal before the in-person meeting or trial day can occur. ​

Question 2

Do you require a trial day?

Accepted Answer

Yes—dogs must complete a successful trial day before boarding or daycare. These are scheduled when fewer dogs are present so we can give your pup individual attention.

Question 3

What vaccinations are required for my dog to attend daycare or boarding?

Accepted Answer

All dogs over 6 months old must be spayed or neutered and up to date on Rabies, DHPP,  Bordetella, canine influenza, and be on appropriate flea, tick, and heartworm medicine to participate in group care. Records can be uploaded via the intake form. We understand that every dog's medical needs are unique; if your veterinarian recommends a different vaccination or spay/neuter schedule, please provide a signed vet certificate so we can discuss a personalized care plan.

Question 4

Do you offer care for dogs that aren’t spayed or neutered?

Accepted Answer

Yes—but only for individual services (e.g., private walks, drop-ins, transport). Dogs over 6 months must be altered to join group activities like daycare or boarding.

Question 5

What if my dog isn’t altered or fully vaccinated yet?

Accepted Answer

In special cases, we can offer one-on-one care or limited interaction if it’s safe and feasible. Reach out to discuss your specific situation.

Question 6

What if my dog isn’t great with other dogs?

Accepted Answer

We specialize in social care, so dogs should generally be comfortable in a group. Dogs that need some solo time are fine—we have space for breaks.
We do not offer long-term isolated boarding (those spaces are reserved for fosters).

Question 7

What should I bring for my dog’s boarding or daycare stay? ​

Accepted Answer

Please provide enough food for the duration of the stay (plus a little extra just in case!) in a labeled, airtight container.
 ​You are welcome to bring labeled medications or supplements, as well as any prescription treats your dog requires.
Please provide any walking harnesses, gentle leaders, or other tools you use for walking your pup. Please label items with your dog's name.
 ​We provide all bowls, slow feeders, cozy bedding, and plenty of toys!

Question 8

Is there anything I should NOT bring?

Accepted Answer

To ensure everything stays clean and organized, please leave all personal bedding, towels, and toys at home. ​Safety First: In a multi-dog environment, personal items can easily be misplaced or damaged, so we provide high-quality, durable options for everyone to share. ​Leash Safety: I use my own professional-grade leads for all walks and transitions. I will meet your vehicle to transition your pup onto my lead; you can then take your leash with you. ​No Retractables: For safety reasons, retractable leashes are not permitted at any time. ​

Question 9

Can you administer medications or special meals?

Accepted Answer

Yes! We follow any provided routines as closely as possible. We can administer medications! We also have raised bowls, slow feeders, snuffle mats, etc., available.

Question 10

How do I get updates on my dog?

Accepted Answer

We post regular photos of all guests on our social media so pet parents can follow along.
Facebook: Just Making Smiles LLC
Instagram: just_making_smiles_llc

Question 11

How do I request a booking or change my schedule?

Accepted Answer

Once your initial profile is set up, all booking requests and schedule changes must be made directly through the Time To Pet app. ​This ensures that your requests are seen immediately and helps me maintain an accurate schedule for all our furry guests. ​For last-minute changes within our 48-hour cancellation window, please reach out via the app's messaging feature. ​

Question 12

What are drop-off and pickup times for daycare/boarding?

Accepted Answer

Drop-off (Boarding):
6–8 AM or 4–6 PM

Pickup (Boarding):
6–8 AM or 4–6 PM
(Later morning pickups roll into a daycare day.)

Daycare Hours:
Drop-off: 6–8 AM
Pickup: 4–6 PM

Note: To help us stay on schedule and avoid keeping you and your pup waiting, please use the "Notes" section at the bottom of each request in the Member Portal to let us know your preferred arrival time within these windows. We will confirm whether that time slot is available or offer you the one closest to your request.

Question 13

Do rates change for weekends or holidays?

Accepted Answer

Daycare/Pet Sitting: Same rate Sunday through Saturday additional rates may apply for holidays.
Dog Walking: Yes, additional charge applies on weekends and certain holidays

Question 14

Do you offer multi-dog discounts?

Accepted Answer

Yes—ask about discounts if booking for multiple dogs from the same household.

Question 15

Do you care for other animals?

Accepted Answer

Yes, on a case-by-case basis:
Cats, Small Mammals & Fish: Drop-in visits only. This includes care for poultry such as chickens and ducks, as well as other small animals/pets in the comfort of their home.
Birds: In-home boarding on a case-by-case basis with cage and supplies provided by the bird family (safe, dog-free area available).

Question 16

What forms of payments do you accept?

Accepted Answer

To keep our rates as low as possible for our clients, we avoid high credit card processing fees. We currently accept payments via Venmo. ​ ​

Question 17

What is your cancellation and deposit policy?

Accepted Answer

To provide the best care, I strictly limit the number of pets I accept for boarding, daycare, and walking. ​Deposits: A 50% non-refundable deposit via Venmo is required to secure booking dates for all new clients. ​48-Hour Notice: Cancellations made with less than 48 hours' notice will be charged the full (100%) service fee via Venmo. ​Schedule Integrity: Because I plan my daily routes and home-care schedule around confirmed bookings, this policy ensures I can continue providing reliable, quality service to everyone. ​Thank you for helping us keep tails wagging!

FAQs

Frequently Asked Questions

How do we get started with a Meet & Greet?

Do you require a trial day?

What vaccinations are required for my dog to attend daycare or boarding?

Do you offer care for dogs that aren’t spayed or neutered?

What if my dog isn’t altered or fully vaccinated yet?

What if my dog isn’t great with other dogs?

What should I bring for my dog’s boarding or daycare stay?

Is there anything I should NOT bring?

Can you administer medications or special meals?

How do I get updates on my dog?

How do I request a booking or change my schedule?

What are drop-off and pickup times for daycare/boarding?

Do rates change for weekends or holidays?

Do you offer multi-dog discounts?

Do you care for other animals?

What forms of payments do you accept?

What is your cancellation and deposit policy?

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FAQs

Frequently Asked Questions

How do we get started with a Meet & Greet?

Do you require a trial day?

What vaccinations are required for my dog to attend daycare or boarding?

Do you offer care for dogs that aren’t spayed or neutered?

What if my dog isn’t altered or fully vaccinated yet?

What if my dog isn’t great with other dogs?

What should I bring for my dog’s boarding or daycare stay? ​

Is there anything I should NOT bring?

Can you administer medications or special meals?

How do I get updates on my dog?

How do I request a booking or change my schedule?

What are drop-off and pickup times for daycare/boarding?

Do rates change for weekends or holidays?

Do you offer multi-dog discounts?

Do you care for other animals?

What forms of payments do you accept?

What is your cancellation and deposit policy?

What should I bring for my dog’s boarding or daycare stay?